Success story: SAP

Upgrades and End-to-End Solutions

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The Need

At a leading service provider with a large workforce, employee records were stored across both on-premise servers and cloud systems, causing inconsistencies in update statuses. To synchronize this, a dedicated team manually reviewed, sorted, and generated integration error tickets, forwarding them to personnel managers multiple times a day.

The process was time-consuming and resource-intensive, highlighting the need for a more efficient solution.

Technology used

SAP Fiori

HCM (OnPremise)

SuccessFactors

CPI

The solution

- They asked us to develop an error monitor and left it up to us to figure out how to do it. We developed the monitor within the customer’s BTP platform in SAP FIORI, a service that provides technical and user experience advantages compared to previous technologies. From the monitor, interactions take place with various information sources such as HCM (On-Premise) and SuccessFactors, a cloud-based human capital management solution. This integration ensures that data is unified and updated in real-time on the monitor.

The benefit

Personnel managers have the information they need in real time.
The team reporting integration errors was able to focus on other tasks.
The organized information led to a reduction in the number of tickets, as trends were identified and processes improved.
The support teams also experienced a lighter workload.
The monitor began addressing additional needs, such as displaying frequent error screens and providing the ability to navigate from errors to potential solutions